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FAQ

Physical Therapy FAQ in Asheville NC

What can I expect on my first visit?

If you have booked a full appointment, you can expect to receive a thorough assessment of your injury and the presentation of a recommended customized program of care.

Under normal conditions, you will also receive your first therapy at that time, so please wear loose-fitting, comfortable clothing that allows you to move easily and permits the physical therapist to access the injured area.

If you have seen a doctor first, please bring any notes or x-rays with you.

Please bring a complete list of any prescribed or over-the-counter medications you take regularly as well.

If you are not booked for a full appointment but have booked the free 20-minute evaluation, you can expect that we will evaluate your injury to determine if we can be of assistance.

We are focused on getting to the root of your problem. To do that, we engage in assessment, observation, and active listening as you explain what you are experiencing.

We believe that building strong personal relationships with our clients is an essential component of effective care.


How do I pay for my services?

We accept cash, check, or credit card and payment is required after each appointment.

We will provide you with an itemized bill of services performed. You can use it to submit your claim to your insurance provider if you have coverage.

Please be aware that certain insurance providers that you see a physical therapist only after a doctor has referred you.


Do I need to have a doctor’s referral to access your services?

No, North Carolina is a Direct Access state which means you can be treated by a Physical Therapist without being referred by your physician.

What are your hours of operation?

We are open Monday, Tuesday and Thursday from 6 a.m. to 3 p.m., Wednesday from 9 a.m. to 7 p.m. and Friday from 6 a.m. to 12 noon.

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